Not everyone in your organization needs full access to Antero, but everyone encounters maintenance issues. A broken light in the office, a leaking faucet in the restroom, a noisy HVAC unit in the warehouse. Without a formal request system, these issues arrive via sticky notes, hallway conversations, or emails that get buried. Work request module in Antero gives non-users a simple way to submit requests, and gives maintenance teams a centralized place to track, act on, and close them.
Why use a work request module?
Informal request systems fail. Sticky notes get lost. Verbal requests get forgotten. Emails land in overflowing inboxes and slip through cracks. Work request module formalizes the process: anyone can submit a request through a lightweight interface, the request lands in Antero with all details captured, and supervisors can triage, create work orders, or mark requests resolved without chasing down the original requester. Both sides gain visibility: requesters see status updates, maintenance teams see a complete queue.
How the work request module works
The work request module is a standalone application installed on any computer—reception desks, break rooms, office workstations, anywhere non-maintenance staff might report issues. Users open the app (no Antero username required), fill out a form describing the problem, optionally select equipment from a simplified list, enter their name and email for follow-up, and submit. The request appears in Antero’s admin section under Work Requests, where maintenance supervisors review and act on it.
Install the work request client
The work request module is included with Antero but requires separate installation. Download the work request client installer from your Antero support portal or contact AllMax Software for the file. Install it on computers where non-Antero users need to submit requests. No username or password is required to use the app—it connects to your Antero database automatically based on network configuration. Users click the desktop icon, and the request form opens.
Submit a work request: The requester’s view
Open the work request app.
Enter your name and email (optional but recommended for follow-up).
Describe the issue in the text box: “Break room coffee maker won’t turn on,” “Warehouse loading dock door #3 stuck halfway,” “Office 204 thermostat not responding.”
If you know which equipment is involved, search for it in the equipment dropdown; if not, leave it blank.
Click Submit.
The app confirms submission and shows a request ID number. Close the app or submit another request.
Review work requests: The supervisor’s view
In Antero, go to Work Requests (under Administration or Tools, depending on version). You’ll see a list of all submitted requests with requester name, date submitted, equipment (if specified), and description. Click a request to view full details. Decide whether to create a work order, resolve it immediately (maybe it’s already fixed), or dismiss it (maybe it’s a duplicate or outside maintenance scope). Each action updates the request status visible to the requester.
Create a work order from a request
If a work request requires formal maintenance, click Create Work Order from the request details. Antero pre-fills the equipment field (if the requester selected one) and copies the description into the work order instructions. Add a task from your task library, assign a maintenance group, set a due date, and save. The work order enters your normal work management workflow, and the original request status updates to “Work Order Created” with a link to the work order ID.
Mark requests resolved without work orders
Not every request needs a work order. Maybe the issue was already fixed by the time you reviewed the request. Maybe it’s a user error that just needs a quick phone call to explain. Click Mark Resolved on the request, optionally add a note explaining the resolution (“Light bulb replaced by day shift,” “Thermostat reset, working now”), and close it. The requester sees the status update and knows the issue was handled.
Requesters can check status
Users who submitted requests can reopen the work request module and see the status of all their past requests: Pending, Work Order Created, Resolved, Dismissed.
They don’t need to call or email maintenance asking “Did you see my request about the loading dock door?” They check the status themselves.
This transparency reduces follow-up calls and builds trust that maintenance is responsive.
Common work request module use cases
Corporate offices: Building occupants report office equipment, lighting, HVAC issues without emailing facilities managers.
Hospitals: Nursing staff report medical equipment issues or environmental problems without leaving patient care areas to find maintenance.
Schools: Teachers report classroom maintenance needs (broken desks, non-working projectors) during prep time.
Manufacturing plants: Production staff report floor equipment issues that don’t require emergency response but need attention before next shift.
Set expectations for response time
Implement a policy for work request response time: “All requests reviewed within 4 hours during business hours, work orders created or resolved within 24 hours.” Communicate this policy to requesters so they know what to expect. If a request is urgent, provide a phone number for immediate contact instead of relying on the request module alone. Work request module handles routine issues, not emergencies.
Filter and prioritize requests
As requests accumulate, supervisors can filter the work request list by date, equipment type, requester, or status to prioritize efficiently. If 10 requests come in during a busy week, tackle high-impact or high-traffic area issues first (break room coffee maker affects 50 people, one person’s office fan affects one). Antero’s request queue prevents triage bias where whoever yells loudest gets attention—supervisors see all requests equally and prioritize logically.
Track request trends for capital planning
Over time, patterns emerge in work request data.
If the HVAC system in Building A generates 20 requests over 3 months while Building B has zero, that’s a signal the Building A unit needs major repair or replacement.
Annual reports of request volume by equipment type can support capital budget requests: “We received 150 work requests for the aging boiler system this year, demonstrating the need for replacement.”
Data beats anecdotes in budget meetings.
Why this module eliminates communication gaps
The biggest maintenance problem isn’t always broken equipment—it’s broken communication. Work request module closes the gap between those who discover issues and those who fix them, ensuring nothing slips through cracks and everyone has visibility into status.
Next Steps: Set up Antero work request module for your facility →
